Refund policy
Trelli Return & Refund Policy
Last updated: June 2026
30-Day Satisfaction Guarantee
We stand behind our products. If Relivaid, or any other Trelli product, did not work for you, you may request a refund within 30 days of delivery.
The satisfaction guarantee is available on your first order only. To start a request, contact with your order number and the email used at checkout.
If your first order was for a single bottle, you will receive a full refund of its purchase price.
If your first order was for more than one bottle, the guarantee covers the purchase price of one bottle only. Additional bottles are not eligible for a refund, and you do not need to return anything.
Shipping Charges
Shipping charges are non-refundable. Refunds cover the purchase price of your product only. If your order shipped for free, our standard shipping rate will be deducted from your refund to cover the cost of getting the order to you.
Whether a physical return is required is at Trelli's discretion. If we do ask you to send a product back, the cost of the return shipping label is not refunded and will be deducted from your refund.
Order Issues
If you experience an issue with your order, such as receiving an incorrect item or damage incurred during transit, please contact so we may assist you. These issues are addressed on a case-by-case basis and are not limited to your first order.